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Local

St. Charles shares Resident Survey results

ST. CHARLES – The city of St. Charles has released the results of its 2016 Resident Survey, which assesses residents’ perspectives on the overall quality of life in St. Charles.

In general, survey respondents feel St. Charles is safe, clean and well maintained, stated a news release from the city. They also like the direction economic development is headed in.

A survey of residents has been conducted since 1996, with the last one performed in 2013.

The city once again administered the National Citizen Survey, a standardized survey that is used by communities across the country – 1,500 surveys were distributed to a statistical sample of St. Charles residents in October 2016, stated the release. Respondents rated questions about the quality of city services as excellent, good, fair or poor.

Ninety-six percent of respondents said St. Charles is an excellent or good place to live. Other areas rated excellent or good were overall quality of life at 94 percent and overall city services at 91 percent, stated the release.

“We are once again encouraged by these survey results,” said City Administrator Mark Koenen in the release. “The survey is an important tool to help us understand residents’ perspectives. While the results showed an improvement in most categories surveyed, they also showed a couple areas that we need to work on.”

The city’s portion on a local property tax bill is less than 10 percent ($881 on average for a $300,000 house); however, residents satisfaction with the value of services for taxes paid dropped to 53 percent from 69 percent, stated the release. And although the city’s electric reliability outperforms the largest electricity provider in the area, according to the release, reported satisfaction with the utility fell to 79 percent from 88 percent.

"Improving residents’ satisfaction in those areas is a priority," stated the release.

Full survey results are posted on the city’s website at www.stcharlesil.gov/documents/citizen-priorities-survey-results.

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