SUGAR GROVE – Wendy Betustak is praying that the third time is a charm.
The Sugar Grove resident had internet through Mediacom when her family moved here 14 years ago, but switched to AT&T because they were disappointed with the quality of Mediacom’s services. AT&T apparently hasn’t been much better for the Betustaks.
“I hate AT&T now, but I don’t want to make a jump back to Mediacom because I remember what that was like,” she said. “But AT&T has been out so many times that I’ve stopped calling them.”
Betustak has those same un-dialing fingers now crossed in the hope that the solution to her internet woes is MetroNet, which is regarded as one of the leading fiber optic service providers in the Midwest. It already has reached out to neighboring communities, including Batavia, Geneva, Montgomery, North Aurora, Oswego and St. Charles to deliver its high-speed gigabyte internet, high-definition TV and phone service.
Betustak went to www.metronetinc.com/metrozone and selected Sugar Grove and created an account. She then entered her information before making a $20 deposit to let MetroNet know that she is interested in its services.
Because of her actions and others, Sugar Grove has moved onto the next step of getting fiber optic internet.
“The MetroZone opportunity is a milestone in that we are able to track those who are interested in us coming to the village of Sugar Grove,” said Kathy Scheller, business development manager for MetroNet. “Our goal is to have 25 percent of the village pre-signed by Feb. 28.”
That doesn’t leave much time for Sugar Grove to reach 25 percent, especially since Scheller acknowledged that the numbers for pre-sign-up are hovering around 10 percent.
Although there still isn’t a guarantee that MetroNet will come to Sugar Grove, it already has installed fiber throughout the village along Route 47 from Harter Road to Prairie Street, and additional fiber is being installed in the area of Bliss Road and Denny Road.
“These installations will facilitate service to the village at a later date. Currently they are being utilized as transport routes,” Sugar Grove village administrator Brent Eichelberger said. “We do not have a firm date for when MetroNet plans to start providing service within the village. If residents and businesses are interested in having MetroNet provide service they should contact MetroNet directly.”
Potential future installation isn’t expected to affect traffic, and there are no costs to the village of Sugar Grove, Eichelberger said.
Those interested in perusing the pricing structure that will be offered to Sugar Grove can find the information on the MetroNet website under the pricing section. Use the ZIP code 60542 for now since the offerings are not currently available for Sugar Grove’s 60554.
Internet service as little as 100/25 megabytes per second will be available for $49.95 a month and $89.95 a month for as much as 1 gigabyte/250 megabytes per second. Video packages, as well as phone and supplemental services, also are posted online.
Those leery of making a $20 deposit should know the deposit is fully refundable if the MetroZone goal of 25 percent is not met. If the participation level supports the expansion of MetroNet to Sugar Grove, more news will be forthcoming by late February or early March about the next steps toward installation.
“Our internet has been absolutely ridiculous, so I hope that this happens and that it solves our problems,” Betustak said. “I work a lot from home and it buffers so much that it’s hard to get any of my work done.”